Frequently Asked Questions
Find answers to common questions about SoundCode.
General
What is SoundCode?
SoundCode is a Christian music and podcast streaming platform where creators can share faith-based content with listeners worldwide.
Is SoundCode free?
Yes. Listening to content and creating a standard account on SoundCode is free.
What devices support SoundCode?
SoundCode is available on supported web browsers, smartphones, tablets, and other compatible devices where the platform is available.
Accounts
How do I create an account?
Select the Sign Up option on the platform and follow the registration instructions. You can register with your email address and verify it to complete signup.
How do I reset my password?
Use the Forgot Password option on the login page and follow the instructions provided.
How do I update my profile?
Navigate to your profile settings and edit your information, then save your changes.
Listening and Watching
How do I follow creators?
Visit a creator's profile and select the Follow button. Followed creators appear in Your Library so you can keep up with their content.
How do recommendations work?
Discover content through browse, search, followed creators, and your saved library. As the platform grows, recommendations continue to improve with your activity.
Creators
How do I become a creator?
Apply for Premium Creator Membership through the creator application process available on SoundCode.
What is Premium Creator Membership?
Premium Creator Membership gives approved creators access to upload content, creator tools, analytics, and profile management features.
How much does Premium Creator Membership cost?
Premium Creator Membership is free but requires application and approval.
How do I upload music?
Approved creators can upload music through the creator dashboard using the upload tools provided.
How do I upload podcasts?
Approved creators can upload podcast episodes from their creator dashboard.
Churches and Ministries
Can churches create accounts?
Yes. Churches are welcome to create accounts and participate on the platform.
Can ministries upload sermons?
Yes. Approved creator accounts representing ministries may upload sermons, teachings, devotionals, and other faith-based content.
How do church accounts get verified?
Verification requests may be submitted through SoundCode support channels and are reviewed by the administration team.
Safety and Policies
How do I report content?
Contact SoundCode support through the official support channels on the platform to report content that may violate our policies.
How do I report copyright infringement?
Submit a copyright complaint through SoundCode support with details that identify the disputed material and supporting evidence.
What happens if content violates the rules?
Violating content may be removed, restricted, or lead to account suspension or termination depending on the severity of the violation.
Support
How do I contact SoundCode?
Reach us at support@soundcode.com or through the official support channels on the platform.
How do I delete my account?
Account deletion requests can be made through account settings when available, or by contacting SoundCode support.